Information about TOMSAD company
TOMSAD - Official Polish Representative of Weilei Technology Ltd. Our company operates on the market over 3 years. We have VP Series Programmers and Adapters in our offer. International nature of the Company has allowed us to establish many interesting relations with foreign clients coming from Netherlands, Germany, San-Marino, Ukraine, Czech and China.
Warranty
WEILEI warrants that its products will be free from defects in workmanship and materials, and shall conform to specifications current at the time of shipment, for a period of 1 year from the date of shipment. During a year period, any defective software or hardware products will be repaired or replaced, at seller's option, on a return to factory basis.
Cables (USB cable) and power supply are not covered with this warranty. This warranty applies only to products properly installed and operated within specified environmental conditions.
- WEILEI responsibility under this warranty does not apply to:
- 1. Any product that has been repaired, worked upon, or altered by any person not duly authorized in writing by WEILEI.
- 2. Any product which has been subject to misuse, negligence or accident, or whose serial number has been altered, defaced, or removed.
- 3. Any fault induced into the program by physical damage to the CD or to the corruption of the program by electronic, electrical or magnetic interference.
Technical Support
- WELLON software comes with a comprehensive User's Guide. If you cannot find the answer in the manual, you can turn to your dealer, or distributor.
- Software updates are available free from our web site www.weilei.pl. If you're having difficulty understanding the program, have you studied the User's Guide? The manual explains the program operation in some depth.
- If the program has displayed an error message, please write down the message and send an e-mail to our technical support department (info@weilei.pl). Please mention your Invoice No, Invoice Date & serial number.
- To help us serve you better, please review your e-mail details properly. Be familiar with the hardware configuration that you are using. We may need to know the brand/model of your computer, CPU, the total amount of memory available when starting up the software, and a version of operating system.
- New features and enhancements to the existing programs may be added and verified program faults or necessary amendments will be rectified thought the issue of periodic software revisions. For updated software, you may visit our home pagewww.weilei.pl